Privacy Policy — Elevated Living Australia

Last updated: March 2026

📌 1. Introduction

Elevated Living (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you visit elevatedliving.au, make a purchase, or interact with our services.

📌 2. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
NDIS participant details (if applicable)
Order history and communication records

Payment Information

Payments are processed securely through trusted third‑party providers (e.g., Stripe, PayPal). We do not store your full credit card details.

Device & Usage Information

IP address
Browser type
Pages visited
Time spent on the site
Cookies and analytics data

📌 3. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Book deliveries, installations, or service appointments
Communicate updates, confirmations, and product information
Improve website performance and user experience
Comply with legal and regulatory obligations
Support NDIS‑related documentation or quotes (if requested)

We do not sell your information to third parties.

📌 4. Sharing Your Information

We may share your information with trusted partners only when necessary:

Payment processors (e.g., Stripe, PayPal)
Delivery and logistics providers
Website hosting and analytics services
NDIS‑related support coordinators or plan managers (only with your consent)

All third‑party providers are required to protect your information and use it only for the purpose provided.

📌 5. Cookies & Tracking

Our website uses cookies to improve your browsing experience, including:

Remembering your preferences
Analysing website traffic
Supporting secure checkout

You can disable cookies in your browser settings, but some features may not function correctly.

📌 6. Data Storage & Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes:

Encrypted payment processing
Secure servers and firewalls
Restricted staff access
Regular security monitoring

📌 7. Accessing or Updating Your Information

You may request to:

Access your personal information
Update or correct details
Request deletion (where legally permitted)

To do so, contact us at: support@elevatedliving.au

📌 8. NDIS‑Related Privacy

For NDIS participants, we may collect additional information to provide quotes, invoices, or equipment recommendations. This information is handled with strict confidentiality and shared only with authorised parties (e.g., plan managers) with your consent.

📌 9. Marketing Communications

By subscribing to our mailing list, you agree to receive updates, promotions, and product information. You can unsubscribe at any time via the link in our emails.

📌 10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

📌 11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

📌 12. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Elevated Living Australia Email: enquiry@elevatedliving.au Website: www.elevatedliving.au